Privacy Policy
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we
provide this notice explaining our online information practices and
the choices you can make about the way your information is
collected and used. To make this notice easy to find, we make it
available on our homepage and at every point where personally
identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on
the Great Turtle Toys website. On some pages, you can order
products, make requests, and register to receive materials. The
types of personal information collected at these pages are:
Name
Address
Email address
Phone number
Credit/Debit Card Information
The Way We Use Information:
We use the information you provide about yourself when placing an
order only to complete that order. We do not share this information
with outside parties except to the extent necessary to complete
that order.
We use return email addresses to answer the email we receive. Such
addresses are not used for any other purpose and are not shared
with outside parties.
We use non-identifying and aggregate information to better design
our website and to share with advertisers. For example, we may tell
an advertiser that X number of individuals visited a certain area
on our website, or that Y number of men and Z number of women
filled out our registration form, but we would not disclose
anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable
information provided to us online in ways unrelated to the ones
described above.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure
the correct use of information, we have put in place appropriate
physical, electronic, and managerial procedures to safeguard and
secure the information we collect online. Your payment and personal
information is always safe and secure when ordering. Our partner
Authorize.net uses state of the art security to protect your order
information and date. Their privacy policy can be found here.
How To Contact Us
Should you have other questions or concerns about these privacy
policies, please call us at (248) 623-3200 or send us an email at
info@greatturtletoys.com
Return and Exchange Policy
Unconditional 100% Satisfaction
We expect our customers to be 100% satisfied with the products we
sell and the service we provide. If at any time in the next 30 days
you are NOT 100% satisfied, you may send your purchase back for a
refund or store credit for the price paid for the merchandise
(minus what you paid for shipping), or you may exchange it for
another item in our online store that is more to your liking.
Errors and Defects
In the unlikely event that we've made a error with your order or a
product is defective, please call us immediately at 248-623-3200 or
email us at info@greatturtletoys.com that we can make it right! In
cases of defective merchandise, we may have a replacement shipped
direct from the manufacturer, so it's important that you contact us
first before returning it.
Important Notes About Returns &
Exchanges
We regret we cannot refund delivery charges for returns or
exchanges. The customer is responsible for any additional shipping
charges associated with an exchange. If merchandise is returned in
"as-new" condition within 30 days of purchase, a credit (minus what
you paid for shipping) will be issued to the original credit card
used for purchasing the item(s) or you can choose to receive a
store credit. If merchandise is opened and/or unable to be resold,
a store credit will be issued in the form of a Great Turtle Toys
gift certificate.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In
state orders will be charged 6% sales tax